Non-profit promise
How we support charities with the same tools, at a different price.
Last updated: February 2026
We believe organisations doing good should have access to exceptional technology, strategy and delivery.
Our Non-profit promise exists to help charities modernise, save time and strengthen their impact without compromising on quality.
This is not a different service. It is the same team, the same thinking and the same commitment every Yopla client receives, offered at a reduced commercial rate where we believe we can create meaningful, long term value.
How it works
We begin with a conversation.
If our values align and we believe we can make a lasting difference together, we may apply a reduction of up to 30% to eligible Services.
The level of any reduction may depend on the organisation, the engagement, the delivery model and the commercial arrangements.
The Non-profit promise is offered at Yopla's discretion. It isn't an automatic entitlement, and we may review, change or withdraw it for future work.
What you receive
You receive the same quality of service as every other Yopla client.
That means the same people, platforms, thinking and delivery standards, with the same commitment to helping your organisation succeed.
The reduction changes the price, not the quality of the work.
A few practical things
The Non-profit promise applies only to the agreed Services and Charges.
Travel, expenses, hosting, software licences, APIs, infrastructure and any other third party costs remain payable.
Additional Services, or work outside the agreed scope, are charged at Yopla's standard rates unless we've agreed something different in writing.
The Non-profit promise affects the price you pay. If we ever need to review an engagement, we value the Services delivered using Yopla's standard rates and compare that value against the reduced Charges we've agreed together.
The reduction is offered entirely at Yopla's discretion. It is not a contractual entitlement and does not create an ongoing right to discounted pricing.
We may review, amend, suspend or withdraw it at any time, either generally or in relation to a specific organisation. Unless we agree otherwise in writing, any change will apply from the next billing period.
What we ask
Good work depends on a genuine partnership.
We ask for openness, collaboration and a willingness to embrace change. That means involving the right people, making timely decisions, providing the access and information needed for delivery, and working with us throughout the engagement.
If the engagement ends
If your engagement with Yopla ends, expires or is terminated for any reason, any reduction offered under the Non-profit promise ends at the same time unless we agree otherwise in writing.
Unless we agree otherwise, the reduction does not apply to termination payments, damages, indemnities, interest, recovery costs, outstanding sums or any other amounts payable under Yopla's Terms of Service.
Our Terms of Service continue to apply throughout.
Questions?
We keep the Non-profit promise under review and may update, replace or withdraw it at any time. The current version will always be published on this page.
Your continued use of our Services after a change takes effect means the updated policy will apply.
If you think your organisation and ours might be a good fit, we would love to hear from you at team@yopla.co.uk.
You can also explore all of our policies on our Trust & responsibility page.